Concerns are to be taken seriously and handled, if possible, without the need for formal procedures. Formal procedures will need to be invoked when initial attempts to resolve the issue were unsuccessful and the person raising the concern remains dissatisfied and wishes to take the matter further.
Each establishment should have a designated named person as Complaints Officer.
Each establishment should have its own Complaints Policy which is shared with all stakeholders. Most Powys schools will follow the model complaint policy provided by the Local Authority.
(This protocol is one within a series of protocols and should not be considered in isolation. Protocols may be reviewed and are subject to change)